Returns & Exchanges
We want you to be completely satisfied with your Orla Kiely purchase, which is why we offer a 28-day return window for all items in their original, unused condition. Please ensure all tags remain attached and items are returned in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original Orla Kiely packaging, ensuring all signature patterns are protected and the return form is included inside.
Label and Post
Print your prepaid shipping label from the portal, affix it to the outside of your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing